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How Can We Help?

Choose the option that best fits your request. Each inquiry is routed directly to the Horizon team that handles it, so you get the right answer faster.

Not sure which option fits, or have a general question? Skip the boxes and use the inquiry form below. Choose “General Question” as the inquiry type and we will route it to the right person.

Employment Screening

Questions about background screening services, setting up an account, or building a screening program for your organization.

Ask About Screening

Investigative and Research Services

Discuss a new assignment, records research, asset or insurance research, locates, or litigation support.

Discuss an Assignment

Existing Client Support

Help with an order in progress, report questions, portal access, or sending case-related materials.

Get Client Support

Applicant and Consumer Assistance

Request a copy of your consumer report or dispute information you believe is inaccurate or incomplete.

Applicant Help Center

Billing and Payment

Invoices, payment options, ACH or credit-card authorization, and account billing questions.

Billing Assistance

Send Us an Inquiry

Fields marked required are needed to route your inquiry. Everything else is optional but helps us respond more quickly.

    Your Name (required)

    Company/Organization

    Your Email (required)

    Phone

    Inquiry Type (required)

    Preferred Contact Method

    Service Needed (if known)

    Deadline or Time-Sensitive Date (if any)

    Reference Number (order, case, or invoice number, if any)

    Applicants: Employer or Organization That Requested Your Report

    How Can We Help? (required)

    Please do not include Social Security numbers, dates of birth, driver's license numbers, medical information, complete applicant records, or confidential case files in this form. We will provide a secure method for sending sensitive information when needed. Submitting this form does not establish a client relationship or confirm acceptance of an assignment.

    Contact Horizon Directly

    Email

    Please do not email Social Security numbers, dates of birth, driver’s license numbers, or completed applicant documents. Ask us for secure submission instructions.

    Phone

    770-559-4412 (Phone)
    866-596-4891 (Fax)

    Mailing Address for Payments

    Our mailing address is printed on every invoice. If you need it, contact accounting@horizonscreening.com.

    Agency License #PDC002664